FAQ’s

We accept Visa, Mastercard, Apple Pay and Google Pay. Payment is processed securely at checkout — your card details never touch our servers.

You receive an email confirmation the moment your order is placed, with your order number and a summary. Dispatch and tracking details follow once your unit ships.

We ship worldwide with tracked, insured delivery, each unit travelling in its protective HOOLICASE. Delivery times and any applicable duties are shown at checkout.

Every unit carries an embedded NFC chip. Tap it with your phone, or enter the serial on the verification page, to confirm authenticity — then claim ownership to your account.

Our team replies within 1–2 business days. Reach us through the contact page or the form on this page — we are happy to help with anything.